Privacy Policy

ECOthetic Lube ("we", "us", or "our") is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. This Privacy Policy explains what data we collect, why we collect it, how we use it, and your rights as a data subject.

By using our website or placing an order, you consent to the collection and processing of your personal data as described below.

1. Data We Collect

• Identity data: full name, email address
• Contact data: delivery address, phone number (if provided)
• Transaction data: order history, payment references (we do not store card numbers)
• Usage data: pages visited, browser type, IP address, referral source
• Referral data: referral codes and credit balances
• Communications data: emails or messages you send to us

2. How We Use Your Data

We process your personal data for the following lawful purposes:

• To fulfil and manage your orders and deliver products to you
• To process payments securely through Airwallex
• To create and maintain your account
• To operate the referral rewards programme
• To send you order confirmations, shipping updates, and account notices
• To send promotional communications where you have consented
• To detect and prevent fraud and unauthorised account activity
• To comply with legal and regulatory obligations in Malaysia

3. Disclosure of Your Data

We do not sell your personal data. We may share your data with:

• Payment processors: Airwallex, for secure payment processing
• Logistics providers: courier and shipping companies to fulfil your order
• IT service providers: hosting, database, and email service providers under data processing agreements
• Authorities: government agencies or regulators where required by Malaysian law

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Transaction records are retained for a minimum of 7 years in accordance with Malaysian tax and commercial law.

5. Your Rights Under PDPA

As a data subject under the PDPA, you have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Withdraw consent to receiving marketing communications at any time
• Request deletion of your data where we have no legal obligation to retain it

To exercise any of these rights, contact us at hello@ecothetic.my.

6. Cookies

We use essential cookies to keep you signed in and maintain your cart session. We may also use analytics cookies to understand how our site is used. You can disable cookies in your browser settings, though this may affect site functionality.

7. Security

We implement industry-standard measures — including HTTPS encryption, access controls, and secure payment processing — to protect your personal data. However, no method of transmission over the internet is 100% secure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The revised date at the top of this page will reflect the latest version. Continued use of our site after changes constitutes acceptance of the updated policy.

9. Contact Us

For any privacy-related questions or to exercise your PDPA rights, please contact:
ECOthetic Lube
Email: hello@ecothetic.my
Malaysia